FAQ
1. How do I book my stay?
You can book directly on our website or via Bookinglayer. A 30% deposit is required to confirm your reservation.
2. What is your cancellation policy?
- More than 14 days before arrival: Free cancellation (deposit retained)
- Within 14 days: 100% of the total booking amount is charged
- No-show or early departure: Full amount charged
3. Can I change my booking dates?
Yes, changes may be allowed depending on availability. Please contact us as soon as possible.
4. What are the check-in and check-out times?
- Check-in: From 3:00 PM
- Check-out: By 11:00 AM
If you need different times, please let us know in advanceโweโll do our best to accommodate.
5. Is surfing experience required?
No prior experience is required! We offer lessons for beginners, intermediate, and advanced surfers.
6. What should I bring?
- Swimwear, towels, and sunscreen
- Comfortable clothes for beach and leisure
- Wetsuit (optional; we provide rentals if needed)
7. Are meals included?
Meals are not included, but guests can hire a private chef for personalized meals during their stay.
8. Do you offer transport?
We can arrange airport transfers or local transport upon request. Contact us with your arrival details.
9. Are children allowed?
Yes, children are welcome. Please contact us for rates and special arrangements.
10. What about safety during surfing?
All lessons are conducted by trained instructors. Guests must follow safety guidelines and use the provided safety equipment.
11. Do I need travel insurance?
We highly recommend it to cover unexpected events, injuries, or cancellations.
12. How do I contact you?
- Email: bonjour@imsouaneburgeries.com
- Phone/WhatsApp: +212 637-070603
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